Refund Policy

At Affluent Lady Books, we strive to ensure your satisfaction with our digital products. Due to the nature of digital content, we have created the following refund policy to provide clarity and transparency. Please read this policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • If the digital product you purchased is defective, corrupted, or otherwise unusable.

  • If you were charged incorrectly or charged more than once for the same product.

  • If you did not receive the product you purchased (e.g., issues with download or delivery).

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You changed your mind after completing the purchase.

  • You mistakenly purchased the wrong product.

  • The product has already been downloaded or accessed unless it is proven to be defective.

  • Unauthorized purchases made using your account or payment details.

3. Requesting a Refund

To request a refund, please contact us within 14 days of your purchase by emailing us at affluentladybooks@gmail.com. Include the following details in your request:

  • Your name and email address used for the purchase.

  • Order confirmation or receipt number.

  • A detailed explanation of the issue.

Our support team will review your request and respond within 3-5 business days. If approved, refunds will be processed using the original payment method.

4. Digital Product Issues

If you experience issues accessing or downloading a product, please contact us immediately at affluentladybooks@gmail.com. We will work to resolve the issue promptly by either:

  • Providing a working version of the product, or

  • Issuing a refund if the issue cannot be resolved.

5. Chargebacks and Disputes

If you believe a charge was made in error, we encourage you to contact us first at affluentladybooks@gmail.com to resolve the matter. Filing a chargeback without contacting us may delay the resolution process.

6. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Contact Us

If you have any questions about our refund policy, please email us at affluentladybooks@gmail.com.

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